GreenLoop IT Solutions : Article

What: This document walks you through the process of preparing your account for Multi-Factor Authentication (“MFA”) deployment with your organization. Why: Multi-Factor Authentication is a best-practice against emerging security threats and is strongly recommended as a preventative measure against phishing and various other scamming attempts. MFA requires both the traditional username/password and another authentication method that a…

Introduction Microsoft Office 365 includes a large amount of mailbox storage per user, especially relative to legacy and prior-generation email systems. However, you may still find yourself running low on available mailbox space.  Outlook has built-in tools to search and clean up old or large content. However, this is often undesirable: time-consuming requires deleting content…

This document is intended to be an overview of the most commonly used settings available for Sharing and Collaboration in the Microsoft 365 platform. For brevity and clarity, there are many options not covered here. Where further detail might be desired, we’ve provided links to Microsoft’s documentation for further reference. GreenLoop is glad to consult…

This document is intended to help end users understand what options to select when sharing with external users and what the end-user experience will be. We also provide resources for end-users so that they understand what to expect. How to Share End-users should follow the instructions below to share with external recipients: From OneDrive From…

What do you do with email mailboxes associated with prior or terminated employees? There’s often critical data in them, and depending on your industry, you may be required by law to retain the data for some period of time. Some regulations that may apply include: Internal Revenue Service (US IRS): seven (7) years Payment Card (PCI…

What is the External tagging mail-tip? External tagging is a feature that is included with your Microsoft 365 subscription. Messages received from any domain except those registered for your Office 365 organization are marked by Exchange Online as [External] when they pass through the transport service on their way to user mailboxes. Outlook clients that support it…

Need to quickly lock a user out of their Office 365 because they’ve been terminated, or you’re concerned their account has been compromised? Follow the procedure below. You will need Global Admin access in 365 to do this. Step-by-step Instructions: Connect to the MS 365 Admin Center and login with Global Admin credentials. Click on…

Follow these instructions to reset your Office 365 password. Note: this functionality requires Self-Service Password Reset (SSPR) to be enabled for your company. If it’s not available and you would like to enable it, please open a service request. 1. Go to https://aka.ms/sspr in your web browser. 2. Fill in your email address and complete the…

This document explains how to enable or disable forwarding from your Office 365 Outlook Online mailbox to another mailbox. Be aware that forwarding to an external address is not a best-practice and in many cases may be blocked outright. Note: If you need to forward to several recipients (or a Group), you'll need to know the email…

Follow these instructions to open a protected message sent to you with Microsoft’s Outlook Message Encryption (OME). When you receive an OME-encrypted email, it will look similar to the screens below: The steps to open it will vary depending on whether you: Are using a Microsoft 365 email account. Are using a Gmail account. Are…