GreenLoop IT Solutions : Article

For your convenience, GreenLoop provides several methods to open a new ticket (“Service Request”): Using the Client Portal To create new tickets or view the status of existing tickets, go to https://a.greenloopsolutions.com/support (you can also get to this via our website, by clicking the Client Portal button in the top right). Most clients and end-users…

When Creating a new Service Ticket, you will want to include as much information as possible in order to get a swift resolution to your issue. Taking account of the information below will help GreenLoop determine the Ticket Priority accurately, get it to the right person, and resolve the issue quickly by getting a head-start on troubleshooting. Below are items…