Before Multi-Factor Authentication (MFA) is enabled for your remote desktop connection, you must make sure to enable MFA with notifications using the Microsoft Authenticator mobile app. You should have already received instructions on how to do this. If not, reach out to us. We’ll be glad to point you in the right direction!
Once GreenLoop has enabled MFA for your Remote Desktop Connection, you’ll still use the same RDP shortcut as you did before to initiate a connection.
After you type your username and password, you will see the application pause at Initiating Remote Connection:
Within a few seconds, you should see a popup notification from Microsoft Authenticator appear on your mobile device:
Choose Approve, and your login will proceed as normal.
Troubleshooting:
- If you do not receive the popup notification, go to https://aka.ms/mfasetup. At the top, confirm “notify me through the app” is set as the default verification method.
- Also verify that the system time on your phone is correct.
If none of these work, please open a ticket and we’ll be glad to help!