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GreenLoop “Connect” Remote Access – Getting Started Guide

GreenLoop Connect is a GreenLoop-hosted remote access platform that provides end-users access to their desktop using the same tool that GreenLoop’s technicians use. If you’re interested in learning more, please contact your Account Manager.

Follow this if you’re using GreenLoop’s “Connect” Remote Access solution and need to get connected for the first time.

Setting up your account for the first time

  1. Accept the invite. You’ll get an invite in your Inbox that looks like this:
  2. Click the Accept Invitation button or link. Create a password that meets the requirements when prompted.
  3. You’ll be prompted to set up MFA:

    It will allow you to choose either an Authenticator App or SMS.

    The Authenticator App is more secure and is strongly recommended.
  4. Using your MFA app, scan the barcode or manually enter the provided code.
    Then, enter the first code in “Authentication Code 1”, wait for it to refresh, and enter “Authentication Code 2” once the next code is generated.
  5. Once you’ve done this you should be signed in to the portal. On the Devices tab you’re able to see a list of the device(s) you’ve been given access to. Click the NinjaRemote icon on the right side to create a remote connection.
  6. The first time you connect, you’ll need to install the Ninja Remote desktop client installed:

    (most computers will use the Windows (64) version of the client).

Using the Remote Connection Tool:

Refer to the diagram below for a brief overview of the Ninja Remote tool’s functionality.

Number/LocationDescription
1The device name: also serves as a hyperlink to said device in the NinjaOne web app.
2

The monitor icon allows technicians to change the resolution of the remote session. In the case that the remote device has multiple displays, technicians may also switch between these displays, hover over displays for a preview, or opt to show all monitors. This view can then either be scaled to fit or enlarged and scrolled through.
Important Note: The order of the displays (1, 2, 3) is listed per the Windows system settings for the machine.

3The lightning icon initiates a Ctrl-Alt-Del command.
4This icon initiates a paste-as-keystroke command.
5The keyboard icon may be used to quickly initiate one of the following keyboard commands: Ctrl-Alt-Del, Ctrl-Esc, Ctrl-Shift-Esc, Alt-Del, Alt-Tab, Alt-Shift-Tab, PrintScreen, Alt-PrintScreen, Ctrl-Alt-F12, F12, Ctrl-F12, Paste as Keystrokes.
6This icon acts as a clipboard for copy/paste functions.
7

The gear icon houses the following miscellaneous settings:

  • Session Timeout (15 mins, 30 mins, 1 hour, 3 hours, or none)
  • Prevent inactivity timeout (enable/disable)
  • Clipboard Synchronize (enable/disable)
    Important Note: This feature currently only works for text (not images and/or files).
  • On session close clear clipboard (enable/disable)
  • On session close lock (enable/disable)
  • On session close logout (enable/disable)
  • Prevent technician keyboard and mouse (enable/disable)
  • Prevent user keyboard and mouse input (enable/disable)
  • Silent chat mode (enable/disable)
    Important Note: Silent chat mode will stop the chat window from popping up to the foreground. Instead, the Ninja Remote taskbar icon will flash to indicate there is an unread chat.
  • Enable remote wallpaper (enable/disable)
  • Enable font smoothing (enable/disable)
  • Show remote cursor (enable/disable)
  • Hybrid TCP + UDP link (recommended) (enable/disable)
  • Video quality (Grayscale, black screen, High, Normal, Low)
  • Record session (enable/disable)
    • Recordings are saved in the following directories by default:
      • Mac: /Users/[logged in user]/Movies
      • Windows: C:/Users/[logged in user]/Videos
  • Select record directory (opens window to select location for recording to be saved)
    Important Note: The default location for the record directory is the Videos library on the local machine.
8The power button may be used to disconnect from the session, lock, shutdown, reboot, or reboot into safe mode the connected machine.
9The icon with the arrows may be used to put the session window in or out of full-screen mode.

Subsequent connection attempts:

Bookmark https://greenloop.rmmservice.com/. You’ll need to login with the credentials you created above and use the Ninja Remote icon to connect.

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