GreenLoop IT Solutions : Article

What does GreenLoop do? GreenLoop is your IT Partner. We help with anything IT from getting sound to work on user workstations to installing and servicing your application servers; to securing Internet connections and enabling a WAN with all your remote sites; we do it all! How do I request support? For your convenience, GreenLoop…

GreenLoop has an technician on-call outside of our regular business hours (Business Hours: 8-5 M-F excluding holidays). You can request after-hours support by calling (888) 877-4395 and selecting the option for After-hours/Emergency support. Note that we do not monitor end-user tickets opened any other way outside of business hours, including portal or email tickets. Leave a detailed…

For your convenience, GreenLoop provides several methods to open a new ticket (“Service Request”): Using the Client Portal To create new tickets or view the status of existing tickets, go to https://a.greenloopsolutions.com/support (you can also get to this via our website, by clicking the Client Portal button in the top right). Most clients and end-users…

When Creating a new Service Ticket, you will want to include as much information as possible in order to get a swift resolution to your issue. Taking account of the information below will help GreenLoop determine the Ticket Priority accurately, get it to the right person, and resolve the issue quickly by getting a head-start on troubleshooting. Below are items…